Frequently Asked Questions (FAQ)
General Questions
Our Adoption Center Hours are 12 pm to 7 pm. Open every day, Monday through Sunday, except major holidays. Christmas Eve and New Years Eve we close at 4pm.
All guests interested in meeting a pet must provide SAHS staff with a valid photo ID. Before applying to adopt, we ask all visitors to first socialize with the pet for at least 20 minutes to help ensure compatibility. When you’re ready to move forward with the adoption process, kennel staff will direct you to the front lobby where you will complete an application and sit with an adoption counselor for review.
Adoption Fees dogs: $50-$135 Dogs - Adoption fee includes spay/neuter surgery, first set of vaccinations, microchip, de-wormer, flea and heartworm prevention, complimentary wellness exam (within 5 days of adoption) and follow-up care (within 14 days of adoption) at any VCA Animal Hospital, and 30 days of 24PetWatch Pet Insurance.
What are your office hours?
What is the process for adopting a pet?
We would like you to have the opportunity to get to know our pets before they get to know yours. For the safety of your pet(s) and ours, we suggest that you please leave your pet(s) at home. Please speak with our staff about setting up a dog introduction.
Depending on the number of applications pending, the wait to meet with an adoption counselor can range between 30 minutes to 2 hours. Depending on wait time, we are currently utilizing text message alerts for visitors who wish to leave our campus while they wait.
For other Adoption info and FAQ - click here.What are the adoptions fees?
Adoption Fees cats: $35-$70
Fees vary for our Guardian Angel and Ambassador pets.
Cats - Adoption fee includes spay/neuter surgery, first set of vaccinations, microchip, fiv/felv test, de-wormer, flea prevention, complimentary wellness exam (within 5 days of adoption) and follow-up care (within 14 days of adoption) at any VCA Animal Hospital, and 30 days of 24PetWatch Pet Insurance.Is there any limit on the number of animals I can adopt?
The City of SA limits the number of pets that a person can own to 5 dogs or 8 cats or a combination of the two that equals 8.
If I adopt a pet and it doesn't work out, can I bring it back?
We will always take our animals back. Due to the fact that we do not euthanize for space we ask that you call and make an appointment to bring the animal in. See our receiving info on how to proceed.
If I found a dog/cat can I bring it in?
Please see our receiving info on how to proceed! Also, you might want to take a look at our lost/found information.
I want to spay/neuter my dog/cat, can you help me?
Low-cost spay/neuter surgeries are performed by the SAHS surgery team and performed at two locations: the SAHS at 4804 Fredericksburg Rd and the Brooks Spay/Neuter Clinic at 8034 City Base Landing. Please choose a location to schedule your pet’s appointment. Please read through our spay/neuter information.
Do you offer low-cost Wellness Clinics?
Yes, we offer them at both the SAHS at 4804 Fredericksburg Rd and the Brooks Spay/Neuter Clinic at 8034 City Base Landing! For hours of operation and services provided please see our Wellness Clinic info.
Are you a no kill shelter?
Yes. A no kill shelter saves both healthy and treatable dogs and cats with euthanasia reserved only for unhealthy and untreatable animals. We have a 99.43% save rate.
How can I sign up for Camp Humane?
Please see our Camp Humane FAQ for all Camp Humane related questions.
I found a stray, or I can no longer care for my pet, can I take him/her to the SAHS?
As our intake space only becomes available through the previous day’s adoptions, we can never predict how much space will be available for the next receiving day. The San Antonio Humane Society never euthanizes animals for time or intake space. Receiving is done on a first come, first-served. See our Receiving info for days and times we do intake here at the SAHS.
Do you receive Federal or State funds?
As a local nonprofit, we are not affiliated with the Humane Society of the United States (HSUS). We do not receive funding from the federal government, the HSUS, or the American Society for the Prevention of Cruelty to Animals (ASPCA).
Is the SAHS affiliated with the Humane Society of the United States (HSUS)?
Many people believe that the SAHS is affiliated with and receives funds from the HSUS, however this isn’t the case. The HSUS are a national animal protection organization that advocate for many humane societies and thrive to prevent animal cruelty for a wide variety of animals by passing and improving humane laws; whereas the SAHS is a non-profit no-kill organization that protects and improves the lives of dogs and cats of San Antonio and its surrounding areas by providing shelter, care, adoption, rescue, spay and neuter programs, and community education.
What is the deadline for making charitable donations to reduce my tax bill?
You must make your donation by December 31. Putting the check in the mail to the charity constitutes payment. A contribution made on a credit card is deductible in the year it is charged to your credit card, even if payment to the credit card company is made in a later year. Source: Charity Navigator
What do I do if I want to sponsor or plan an event that benefit the SAHS?
Do you wish to plan an event to benefit the San Antonio Humane Society or would like the San Antonio Humane Society to attend your function? Please fill out this form.
Note: We need to have the info one month before the event is to take place! Thanks.
