Frequently Asked Questions
See below for helpful answers to some of our Frequently Asked Questions:
Our Adoption Center Hours are 12 pm to 7 pm. Open every day, Monday through Sunday, except some major holidays.
All guests interested in meeting one of our pets must provide SAHS staff with a valid photo ID, be a minimum of 18 years of age, and provide an Acceptable Proof of Residence, please refer to the list provided by the Adoption Team. Before applying to adopt, we ask all visitors to first socialize with the pet for at least 20 minutes to help ensure compatibility. When you’re ready to move forward with the adoption process, kennel staff will direct you to the front lobby where you will complete an application and sit with an adoption counselor for review.
We would like you to have the opportunity to get to know our pets before they get to know yours. For the safety of your pet(s) and ours, we suggest that you please leave your pet(s) at home. Please speak with our staff about setting up a dog introduction.
Depending on the number of applications pending, the wait to meet with an adoption counselor can range between 30 minutes to 2 hours. Depending on wait time, we are currently utilizing text message alerts for visitors who wish to leave our campus while they wait.
Adoption fees adult dogs and cats – $75
Adoption fees puppies and kittens – $150
Fees vary for our Guardian Angel and Ambassador pets.
Dogs – Adoption fee includes spay/neuter surgery, first set of vaccinations, microchip, de-wormer, flea and heartworm prevention, complimentary wellness exam and follow-up care (within 14 days of adoption) at any VCA Animal Hospital, and GoodPup Dog Training: 1 FREE week of training + 10% Off for Life.
Cats – Adoption fee includes spay/neuter surgery, first set of vaccinations, microchip, de-wormer, flea prevention, complimentary wellness exam and follow-up care (within 14 days of adoption) at any VCA Animal Hospital.
Fees vary for our Guardian Angel and Ambassador pets.
Guardian Angel pets – Guardian Angel pets are sponsored, reducing their adoption fees. Contributions from the community to the Guardian Angel Program make it possible for us to reduce the adoption fees for dogs and cats at our facility, thus increasing their chances of adoption. We appreciate all of your efforts to help our animals find their forever homes.
Ambassador pets – The San Antonio Humane Society is a no kill shelter that does not euthanize for space. As a result, any dog or cat can reside at SAHS until they are adopted. Ambassador pets have a raised adoption fee that helps lend a paw to other pets looking for a forever home. What makes an ambassador pet? An Ambassador pet can include any highly adoptable dog or cat of any age or breed.
For more information, visit the San Antonio Humane Society at 4804 Fredericksburg Rd. or call 210-226-7461.
Our Leeu Naylor Medical Building is open Monday through Saturday, 9am – 5pm.
Spay/Neuter (click here for more info)
– Spay/Neuter surgery check-in time is 7.30am.
– Recheck hours are Monday through Friday from 9 am to 1 pm.
Wellness Clinics (click for more info)
– Saturdays: First come first serve Wellness Clinics are offered on most Saturdays.
Please visit SAhumane.org/events for our Saturday schedule (to be seen you need to check in before 1:30 pm).
– Weekdays: Appointment-based Wellness Clinics are offered Monday – Friday from 10 am to 2 pm. Schedule a Weekday Appointment Here.
Prevention
– You can buy pet prevention between 9am and 4pm Monday through Saturday, or online. Only for customers that have been seen within the past year & have a valid rabies vaccination on file.
If your pet has been seen at our Wellness Clinic within the past year and has a valid rabies vaccine on file, and have a valid heartworm test with a negative result (if purchasing heartworm prevention), you can purchase prevention from us! Stop by our Leeu Naylor Medical Building from 9am to 4pm (Monday through Saturday) to purchase in person (there might be a wait if it’s during surgery pick-up). We no longer take online orders!
We do accept a rabies vaccine and heartworm tests from other clinics. However, a Veterinarian, Client, Patient Relationship must still be established with the San Antonio Humane Society. This is valid for one year & will need to be re-established every year.
By appointment (for dog intros) only at this time. All dogs coming into our shelter need to be up to date on their vaccinations (rabies, DAPP, bordetella). Please bring your vaccination record. We would like you to have the opportunity to get to know our pets before they get to know yours. For the safety of your pet(s) and ours, we suggest that you please leave your pet(s) at home. Please speak with our staff about setting up a dog introduction.
The City of SA limits the number of pets that a person can own up to 5 dogs or 8 cats or a combination of the two that equals 8.
Due to the fact that we do not euthanize for space we ask that you email and make an appointment to bring the animal in. See our receiving info on how to proceed.
Please see our receiving info on how to proceed! Also, you might want to take a look at our lost/found information.
Please read through our volunteer information.
Low-cost spay/neuter surgeries are performed by the SAHS surgery team and performed at the SAHS, 4804 Fredericksburg Rd. Please read through our spay/neuter information.
Yes, we offer them at the SAHS at 4804 Fredericksburg Rd! For hours of operation and services provided please see our Wellness Clinic info.
Yes. A no kill shelter saves both healthy and treatable dogs and cats with euthanasia reserved only for unhealthy and untreatable animals. We have a 96.8% save rate (2023).
Please read through our Lost & Found information.
Click here for information about Camp Humane and FAQ. For more information about our Educational Programs click here.
Our intake space is limited. The San Antonio Humane Society never euthanizes animals for time or intake space. Receiving is done via appointments only. See our receiving info for all our intake information.
Yes please read about our transfer program.
SAHS will not be renting our education room until further notice.
All animals that come into our facility need to have an official rabies certificate in order to use our services. If you don’t have one, we have to administer the rabies vaccine to your pet (there’s a fee). A rabies certificate will have proper identification of the animal, the name of the clinic, vet name/license number/signature, and the rabies vaccination serial/lot number and expiration date.
As a local nonprofit, we are not affiliated with the Humane Society of the United States (HSUS). We do not receive funding from the federal government, the HSUS, or the American Society for the Prevention of Cruelty to Animals (ASPCA).
Many people believe that the SAHS is affiliated with and receives funds from the HSUS, however this isn’t the case. The HSUS are a national animal protection organization that advocate for many humane societies and thrive to prevent animal cruelty for a wide variety of animals by passing and improving humane laws; whereas the SAHS is a non-profit no-kill organization that protects and improves the lives of dogs and cats of San Antonio and its surrounding areas by providing shelter, care, adoption, rescue, spay and neuter programs, and community education.
You must make your donation by December 31. Putting the check in the mail to the charity constitutes payment. A contribution made on a credit card is deductible in the year it is charged to your credit card, even if payment to the credit card company is made in a later year.
Do you wish to plan an event to benefit the San Antonio Humane Society or would like the San Antonio Humane Society to attend your function? Please fill out this form.
Note: We need to have the info one month before the event is to take place! Thanks.
Yes we do, you can read the Donor Privacy Policy here.
