General Information

Volunteers are an integral part of realizing our mission to save and improve the lives of dogs and cats in San Antonio. Volunteers have the opportunity to fill a variety of roles that help support our shelter staff; from dog walker to front desk to community outreach, there are countless ways volunteers can help at the San Antonio Humane Society (SAHS).

Volunteer Mission Statement
To provide support to the SAHS staff during their daily efforts to enrich the lives of thousands of pets that are brought to us each year, to help maintain a clean, disease-free environment, and to assist in connecting friends for life.

Core Values
- Customer Service: We treat every customer (internal and external) with courtesy.
- Adaptability: We are willing to accommodate unpredictability in the workplace.
- Respect: We are honest, practice patience, and demonstrate care and understanding with all animals in our shelter.
- Responsibility: We are punctual, ready to work at our scheduled time, and complete our jobs in a timely manner.
- Integrity: We are trustworthy and strive to do the right thing.

How to Volunteer

• Volunteers must be a minimum of 12 years of age to volunteer. Volunteers 12-15 years of age must be accompanied by a parent/guardian (18 years of age or older) who also volunteers at the San Antonio Humane Society (SAHS).
• All persons interested in becoming a volunteer are required to attend an online volunteer orientation and a follow-up tour at the SAHS.  
• A background check will be performed for all volunteers 18 years of age and older (a social security number is required in order to volunteer).
• If needing court-appointed community service hours, please visit our Court Ordered Community Service page.
• We are unable to accept individuals with felonies or criminal acts involving violence, theft, child or animal abuse/cruelty, weapons, sex crimes, trespassing, or resisting arrest charges.  All other offenses will be evaluated on a case-by-case basis by the Volunteer Program Supervisor and/or the Director of Operations.

Types of Volunteers

Junior Volunteers: Individuals between 12–15 years of age who are required to have a parent/adult (18 years of age or older) volunteer with them at all times.
General Volunteer: Individuals 16 years of age and older who are interested in volunteering on a regular basis and who can assist as often as they’d like.
Court Ordered Volunteers: Individuals obtaining court-appointed community service hours do not go through the online volunteer orientation or follow-up tour. Please visit our Court Ordered Community Service page.

Orientation Fees

In order to complete the volunteer application process, an orientation fee must be collected. The orientation fee helps us cover your volunteer t-shirt, background check (18+ years), volunteer badge, and accident insurance.

Orientation Fees:*
Individuals 18 years of age or older: $35
Individuals 12 – 17 years of age: $25
Court Appointed Individuals: $35
Active Duty Military and Immediate Family: $25

*Please note: We are unable to issue a full refund if you are unable to complete the volunteer process or attend the follow-up tour.

Volunteer Hours

Volunteers are able to help support shelter staff as often as they’d like between the designated volunteer hours. There is a minimum requirement of 2 hours per month to volunteer at the SAHS (no maximum).
Volunteer Hours: Everyday (except major holidays) 8:00am – 7:00pm

Volunteer Opportunities

SAHS Volunteers can wear many hats while helping out at the shelter. Here are some of the areas and programs volunteers can focus on when supporting our shelter staff. For more information on these programs, please either e-mail or speak with the Volunteer Program Supervisor.

Volunteer Dog Training Program
Community Outreach Team
Dog Kennels
Kitty Cottage
Puppy Palace
Veterinary Technician Students
Front Desk & Administrative Supporters
Photography Team
Videography Team

Community Service

If you need community service hours for school, church, work, the National Honor Society, or any other organization, we ask that you go through the normal volunteer process including orientation. Upon completion of your hours, a “Community Service Hours” request form must be submitted to the Volunteer Program Supervisor in advance and a printout of your hours, formal letter and/or any required paperwork will be signed.

If you need hours for a class or class project, please contact the Volunteer Program Supervisor at to discuss your volunteer options.

Court Order Community Service
Please see Court Order Community Service page.