Customer Service

  • We treat every customer, internal and external, with courtesy.
  • In order to meet our customers' needs, we strive to learn about each animal and to promote each animal to customers.
  • We greet our customers when they enter our work areas and thank them when they leave.
  • We provide quick, responsive service.


  • We are willing to accommodate unpredictability in the workplace.
  • We are willing to accept challenges.
  • We are willing to consider other's perspectives and remain open-minded.


  • We listen to others and acknowledge their needs.
  • We practice patience and tolerance of others.
  • We are honest with ourselves and with others.
  • We demonstrate care and understanding with all animals in our shelter.


  • We are punctual and ready to work at our scheduled time.
  • We complete our assigned jobs in a timely manner.
  • In leading by example, we strive to be experts in our field by educating ourselves through experiences and learning.


  • We are trustworthy and strive to do the right thing.
  • We observe, follow through, and honor our word.
  • We make sound decisions and are not easily influenced by others.