Customer Service

• We treat every customer, internal and external, with courtesy.
• In order to meet our customers' needs, we strive to learn about each animal and to promote each animal to customers.
• We greet our customers when they enter our work areas and thank them when they leave.
• We provide quick, responsive service.

Adaptability

• We are willing to accommodate unpredictability in the workplace.
• We are willing to accept challenges.
• We are willing to consider other's perspectives and remain open-minded.

Respect

• We listen to others and acknowledge their needs.
• We practice patience and tolerance of others.
• We are honest with ourselves and with others.
• We demonstrate care and understanding with all animals in our shelter.

Responsibility

• We are punctual and ready to work at our scheduled time.
• We complete our assigned jobs in a timely manner.
• In leading by example, we strive to be experts in our field by educating ourselves through experiences and learning.

Integrity

• We are trustworthy and strive to do the right thing.
• We observe, follow through, and honor our word.
• We make sound decisions and are not easily influenced by others.